Parts and accessories can be purchased online or at any GEM Dealership.
Replacement batteries carry a one-year warranty. Read GEM Warranty Overview for more info on battery warranties.
All other service parts carry a 30-day warranty.
Accessories carry a one-year warranty.
Parts and accessories covered by warranty that fail because of manufacturing defect will be repaired without charge or replaced at the discretion of GEM.
Warranties start on the date of purchase. Customers are responsible for providing a proof of purchase. Factory-installed parts and accessories are covered for the duration of the manufacturer's factory warranty for both parts and labor. Outside of the factory warranty, the part or accessory is covered for the remainder of the 12-month limited warranty, but labor is not included. Some warranty exceptions apply.
How to Submit a Warranty Claim
If you purchased parts or accessories online through the GEM website or an authorized online store and need to warranty an item, call 800-765-2747 or contact GEM by email.
If you purchased parts or accessories at an authorized GEM Dealer or retailer, contact your dealer. To find a dealer near you, use the Dealer Locator.
If you purchased the item online and NOT through GEM, the warranty policies and procedures must be addressed through the website you purchased from. GEM does not warranty items that were not purchased directly through us.
View the online Parts, Apparel & Accessory Warranty for full terms and conditions.